1. Scope and contact
This policy describes the collection, use, disclosure, storage and protection of personal information when you visit AltQ.ai, request access, use the research subscription platform, communicate with us or otherwise interact with our Services. It applies to visitors, business contacts, account administrators and authorized users, subject to any separate data-processing agreement with a business customer.
Entity responsible: 9456-2352 Quebec Inc., operating as AltQ ("AltQ," "we," "us," "our")
Privacy officer: Lawrence Khov, info@altq.ai
General contact: info@altq.ai
Mailing address: 4 Place Ville Marie, Suite 300, Montréal (Québec), Canada
AltQ is based in Montréal, Québec, Canada. Rights and legal requirements vary by location; this policy does not imply that every listed law applies to every user or transaction.
2. Categories of information we collect
Depending on your interactions and the enabled platform features, we may collect:
| Category | Examples | Main source |
|---|---|---|
| Professional contact and account information | Name, organization, business email, position, work phone, user ID, account permissions | You, your employer, account administrator |
| Subscription and billing information | Plan, invoices, payment status, billing contact; payment-card data only to the extent actually received or processed by AltQ | You and our payment processor |
| Service and security logs | IP address, browser/device information, authentication events, access times, error logs | Devices and platform infrastructure |
| Usage and preference information | Viewed features, selected funds, search terms, settings, support requests, permitted analytics events | Your use of the website or platform |
| Messages and research inquiries | Correspondence, support tickets, requests for research coverage or corrections | You |
| Submitted research materials | Fund prospectuses, supporting statements, manager documentation, and other files you or your organization choose to submit | You or authorized organizational users |
| Cookie and similar identifiers | Necessary session tokens; optional preference, analytics or marketing identifiers only where installed | Device/browser and approved vendors |
Not every category applies to every user.
3. Purposes for which information is used
We process information, as permitted by applicable law, to provide accounts and contracted research services; authenticate users and manage permissions; respond to inquiries and support requests; process subscriptions and billing; secure systems and detect abuse; maintain research records where authorized; correct errors; comply with legal obligations; and improve the reliability and usability of our Services.
We may send service notices and research-publication updates. Where lawful and appropriate, we may separately send promotional communications; users may unsubscribe using the method provided. We do not use optional analytics or marketing tracking. If we introduce it, it will be subject to the choices that applicable law requires.
We do not use an individual's browsing or account profile to provide personalized securities investment advice. User selections may determine which existing research documents, calculations or datasets the platform displays, but this does not turn the research into a suitability determination.
4. Automated processing and AI-assisted research
AltQ uses software-based workflows and may use AI-assisted tools to process fund documents, extract facts, reconcile data and draft research text. These activities can involve personal information appearing in lawfully obtained documents (for example, named fund officers or professional contacts) or in authorized submissions.
Service providers that help run these tools receive only the information they need and are bound by confidentiality and security obligations.
Where legally required, AltQ will provide additional notice about decisions made solely through automated processing of personal information and any associated rights. Proprietary ratings of fund entities are not by themselves automated decisions about individuals.
5. Sources of research data and public records
Our Services may incorporate public SEC filings, corporate records, fund documents, professional biographies and other sources containing names or business contact information. Public availability does not mean that privacy rules can be ignored. AltQ processes personal information from these sources only for appropriate business research and related purposes, subject to applicable law.
Separately, manager-supplied nonpublic information may be subject to contractual confidentiality limitations even when it contains no personal information. The handling of such material is also governed by customer or manager agreements where applicable.
7. International data handling
Because AltQ may use service providers or make research available across borders, information could be processed outside the location where it was collected. Where information is transferred outside Québec, we assess the transfer and apply the contractual and technical safeguards that applicable law requires. Depending on where AltQ and users are located, additional notices may apply.
8. Retention and deletion
AltQ retains personal information only as reasonably necessary for the purposes stated, subject to legal, contractual, security, accounting and legitimate recordkeeping requirements. Retention periods are determined by category, not an unlimited blanket rule.
| Category | How long we keep it |
|---|---|
| Account details | While the account is active, and afterwards for the period needed for legal, tax and security purposes |
| Invoices and tax records | For the period that applicable accounting and tax law requires |
| Authentication and security logs | For the period set by our security and retention policy, maintained under our SOC 2 Type II controls; longer only where a security investigation requires it |
| Support correspondence | For as long as needed to resolve the request, and a limited period afterwards |
| Optional analytics identifiers | Not applicable: we do not use optional analytics or advertising identifiers |
| Uploaded confidential research materials | As stated in the relevant customer or manager agreement |
9. Security
AltQ applies technical and organizational measures appropriate to the sensitivity of the data, including access restrictions, authentication, monitoring and protections for data in transmission and storage as appropriate. No online service can guarantee absolute security. Where legally required, AltQ will investigate qualifying incidents, notify relevant authorities or affected individuals and maintain required incident records.
AltQ is SOC 2 Type II certified. A SOC 2 Type II report is an independent attestation of the design and operating effectiveness of specified controls over a review period. It is not a government certification and does not guarantee that an incident cannot occur.
10. Your rights and choices
Depending on applicable law, you may have rights to access or correct personal information, obtain information about uses or disclosures, withdraw consent when processing is based on consent, request deletion, obtain portability, object to or limit certain processing, or lodge a complaint with a relevant regulator. Some rights have exceptions and identity verification requirements.
To make a request, contact info@altq.ai with enough information for us to identify the account and respond securely. We will provide the applicable response procedure and timing required by law. You can opt out of promotional emails using the unsubscribe link, without disabling essential service messages.
Québec and Canadian users. Where Québec's private-sector privacy law or Canada's PIPEDA applies, users may have rights and protections relating to consent, access, correction, accountability, privacy governance and international transfers. The responsible privacy officer's title and contact details will be made available. Québec-specific features that identify, locate or profile individuals require appropriate advance notice and activation controls where applicable.
California and other U.S. state residents. If relevant state consumer privacy law applies to AltQ's activities, we will provide required notices and honor applicable rights concerning access, deletion, correction, opt-out of regulated sale/sharing or targeted advertising, and other rights under that law.
European Economic Area / UK. If the GDPR or UK GDPR applies to our processing, we will provide the lawful bases, transfer safeguards, contact details and rights those laws require. Contact the privacy officer to ask.
12. Children
The Services are designed for a professional and business audience and are not intended for children. AltQ does not knowingly seek personal information from children through the Services. If you believe such information has been submitted, contact the privacy officer.
13. Changes to this policy
We may update this policy to reflect changes in law, service providers, practices or platform features. Material changes will be communicated as required by law. The effective date at the top identifies the current version. We will maintain a record of substantial revisions.
14. Contact
9456-2352 Quebec Inc., operating as AltQ
4 Place Ville Marie, Suite 300, Montréal (Québec), Canada
Privacy officer: Lawrence Khov, info@altq.ai
Other inquiries: info@altq.ai